Return Policy

1. Introduction

At DigitalEbooks.shop, customer satisfaction is our top priority. We strive to provide high-quality ebooks and a seamless shopping experience. This Return Policy outlines the conditions under which we accept returns and process refunds for our digital products.

2. Digital Products

Due to the nature of digital products, all sales are final. Once an ebook has been delivered, it cannot be returned, and no refunds will be issued. We encourage you to carefully review the book details and request a sample if available before making a purchase.

3. Eligibility for Refunds

Refunds will only be considered in the following cases:

• Incorrect Product: If you receive an ebook that is not the one you requested, you may be eligible for a refund or exchange.
• Technical Issues: If the ebook file is corrupted or not readable on any of the specified devices (PDF, ePub, MOBI), we will provide a replacement file or issue a refund.

4. Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to contact@digitalebooks.shop within 7 days of receiving the ebook. Include your order number, the title of the ebook, and a detailed description of the issue.
2. Verification: Our customer support team will review your request and may ask for additional information to verify the issue.
3. Resolution: If your refund request is approved, we will process the refund to your original method of payment within 7-10 business days. If the issue can be resolved by providing a replacement file, we will send the corrected file to your email.

5. Exchanges

In cases where an incorrect product was delivered or there were technical issues, you may request an exchange instead of a refund. Follow the same steps as outlined in the "Requesting a Refund" section to initiate an exchange.

6. Customer Support

If you have any questions or need assistance with your purchase, please contact our customer support team at contact@digitalebooks.shop. We are here to help and ensure you have a positive experience with our service.

7. Changes to This Policy

We may update this Return Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the effective date will be updated. Your continued use of our services after any changes indicates your acceptance of the new policy.

8. Contact Us

If you have any questions about this Return Policy, please contact us at contact@digitalebooks.shop.